Please email questions or concerns regarding your return or DM us on Instagram for quicker replies! You can also refer to the Ring Size chart available on every ring listing on our website. If you are unsure of your ring size, you can get your fingers sized at most local jewelry stores or purchase our adjustable ring sizer. THREEONETWOFIVE is not responsible for lost returns or items damaged in transit which will result in ineligible refund. It is required that you track all shipments and pack your returned goods securely. International returns are welcomed but return shipping fees will be borne by customer. All THREEONETWOFIVE items have a 6-month warranty, effective from the date of order. If any item is sent wrong by us or items got damaged during delivery, please contact us as soon as possible so we can assist you on the matter within 7 working days. We do not accept returns nor exchanges for custom items such as those with engraving and bespoke pieces.Īll sale items are final, strictly no exchange or refunds are allowed. Most pieces are handmade to order, please consider this factor when you make your purchase. We hope to seek your understanding and cooperation with our efforts in keeping you safe and well. If you would like to view the pieces in real life, please visit our physical stockists (with social distancing measures in place) or view our Instagram profile to see how the jewellery pieces look on our customers ☺ In this unprecedented time, we are not accepting exchanges of jewellery for hygiene reasons. In view of COVID-19, your safety and wellbeing is our priority. Please kindly note that we cannot accommodate resize requests for international customers.ĬOVID-19 UPDATED RETURNS & EXCHANGE POLICY If you have any questions or problems during check out please email we will do our best to resolve the issue. The customer is responsible for payment of all duties or taxes imposed by the destination country for delivery. However, we are no longer responsible for packages once they are in transit. If your package is lost or stolen, we will do everything we can to assist you. You will receive a tracking number with the respective delivery provider from us. If your order is a gift and needs to be delivered by a certain date we will do our best to accommodate your request-please include your instructions in the order notes or drop us an email to of our packages are traceable. For this reason we cannot provide exact shipping dates.Ĭustom & bespoke items (including those that require engraving, gold plating and resizing): 4-5 weeks Some of THREEONETWOFIVE pieces are made to order.

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